Hong Kong & Macau Free Shipping Over HKD$400*
Whatsapp : 852-6644-0535
Currency
Country / Regions |
Purchase Amount |
S.F Express |
Express Courier |
SAME DAY DELIVERY |
HONG KONG |
Below HKD$400 |
HKD$35 |
- |
HKD$120 |
Over HKD$400 |
FREE |
- |
HKD$120 |
|
MACAU |
Below HKD$400 |
HKD$50 |
- |
- |
Over HKD$400 |
FREE |
- |
- |
|
TAIWAN |
Below HKD$1000 |
HKD$100 |
- |
- |
Over HKD$1000 |
FREE |
- |
- |
|
CHINA |
Below HKD$1500 |
HKD$60 |
- |
- |
Over HKD$1500 |
FREE |
- |
- |
|
Singapore / Thailand / Vietnam |
Below HKD$2000 |
HKD$140 |
- |
- |
Over HKD$2000 |
FREE |
- |
- |
|
Malaysia |
Below HKD$2000 |
HKD$150 |
- |
- |
Over HKD$2000 |
FREE |
- |
- |
Please note that our orders are dispatched from Hong Kong. Delivery time is not guaranteed and can range from 1 week to 1 month depending on the region and courier shipping overseas. Shipping costs are displayed on the cart page.
You can check the shipping status with the corresponding courier using the tracking number we provide.
Taiwan: 1) Chinese Full Name 2) ID Card No. / Passport Number / ARC Number
*For the foreigners who don't have Chinese Name on official document, please provide your English Name matching with your Passport.
China: Photos of your ID Card Front & Back
Indonesia: Tax ID Number (NPWP) or Passport Number (non-Indonesia citizens)
South Korea: Personal Customs Code
Due to different policies and regulations in different countries, import taxes and duties may be incurred at the time of customs clearance. The courier company will contact you for details of the tariffs. For details of import taxes and tariffs around the world, please check on your local customs website.
*Please note that the duties & taxes are borne by receivers
When you are ready to purchase, please select the shipping method on the checkout page as Suburban Store Pick Up.
When the goods are ready for pickup, you will receive a notice of READY TO PICK UP via email of Shipping Confirmation. Please wait for the corresponding email before coming to the retail store.
When picking up the goods at the Suburban Store, you must bring along the notification email or SMS and a valid identity document with a photo issued by the government. Please note that you must personally pick up the products you ordered.
*NOTE: Paid orders would only be held for 7 days from the date of order ready in stores.
What am I supposed to do when I arrive at the store?
When you're here in Suburban Store, please notify us that you're going to collect your order. We'll get it ready and answer your inquiries.
How can I check and modify my order?
Browse the online order status to check the latest status. If you need more information about order changes or returns, you can call (852) 39545524 to contact our customer service team from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.
Please contact our customer services for the estimated arrival date of individual product. The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we'd hold the order in our warehouse until the entire order is ready. If you need assistance on the order, please contact our customer service.
If you need more information about pre order goods or delivery enquiries, you can call (852) 39545524 to contact our customer service team from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.
For any refusal of delivery or unsuccessful delivery due to personal reasons, including additional costs/taxes incurred from courier or customs during shipping, the returning costs and second delivery (if applicable) will be borne by receivers.